Tyax Lodge & Heliskiing Job Board
Lodge Manager
1 Tyaughton Lake Road, Gold Bridge, British Columbia, Canada, V0K 1P0
full-time . September 19, 2025
Description
The Lodge Manager is a key member of the Tyax leadership team, providing hands-on oversight of all hospitality operations and ensuring an exceptional experience for every guest. This role is responsible for leading all aspects of the Tyax experience, including lodge rooming, reservations, food & beverage, gift shop, camping, chalet, and spa programs.
The Lodge Manager is a natural leader who excels at building strong professional relationships, inspiring their team, and solving daily operational challenges. This role involves a blend of strategic planning and hands-on management — including budgeting, hiring, coaching, training, and service recovery — all with the goal of delivering life-changing mountain experiences for our guests.
The Lodge Manager holds ultimate responsibility for hospitality operations, driving efficiency, maintaining service standards, and ensuring profitability across all departments. Flexibility is essential: this position includes split shifts during the winter heli-ski season and weekend/holiday coverage during spring, summer, and fall. The scope of responsibilities will evolve as Tyax’s organizational structure grows and adapts.
Key Responsibilities
Leadership & Operations
- Serve as a core member of the leadership team, accountable for site operations, guest experience, employee experience, and lodge infrastructure.
- Provide direct leadership and coordination of all hospitality departments to ensure smooth day-to-day operations.
- Deliver outstanding experiences across all guest touchpoints, including heli-ski packages, chalets, campground, events, small groups, and transient reservations.
- Lead and actively participate in lodge operations during high-demand periods, covering gaps as needed.
Team Management & HR
- Recruit, hire, train, mentor, and coach the lodge team, fostering a high-performing, service-focused culture.
- Set and uphold service standards, manage service recovery, and ensure adequate training across departments.
- Administer performance management, feedback, and incident reporting for lodge employees.
- Oversee staff accommodation allocations, including monthly and departure inspections.
Guest Experience
- Manage all guest communication after booking and post-stay, including inquiries, complaints, and feedback.
- Administer guest surveys and lead weekly reviews of guest and employee feedback.
- Drive initiatives to improve the guest experience through process analysis and collaboration with team leaders.
Planning & Administration
- Build and lead the annual operating plan, coordinate weekly team meetings, and track action items and KPIs in collaboration with the General Manager.
- Oversee payroll for lodge-based teams, accounts payable, reservation audits, and payment processing.
- Produce and distribute daily lodge reports, manage waiver implementation, and handle supplier ordering.
Maintain ownership of core lodge email inboxes: lodgemanager@tyax.com, info@tyax.com, careers@tyax.com, reservations@tyax.com.
Financial & Business Management
- Work with the General Manager to review financial data and adjust operational budgets to drive profitability.
- Oversee daily cash-outs, petty cash, lodge tip-outs, and monthly inventory counts (gift shop, liquor, kitchen, restaurant, housekeeping, maintenance, spa).
Safety & Compliance
- Create and maintain a safe, compliant workplace in accordance with WorkSafe BC, WHMIS, and Occupational Health & Safety requirements.
- Play a key role in Tyax’s Emergency Response Plan procedures during emergencies.
Technology & Systems
- Own and administer operational systems including Squirrel POS, Chase Payments, Roomkey PMS, key cards, phone and internet systems.
- Set up clerk IDs and access permissions for team members as required.
Collaboration & Communication
- Work closely with the Heli Operations Manager, Sales & Reservations Manager, Events Manager, Accountant, and other supervisors to ensure coordinated operations.
- Communicate effectively with supervisors, office personnel, and area management in a professional, solution-oriented manner.
Compensation
$75,000.00 - $85,000.00 per year